Be Smart About Auto Repair

Take Control of Service & Repair

  • Do your homework, ask friends and associates for recommendations.  

  • Follow the servicing recommendations of your owners manual. 

  • Put it in writing, list problems in detail; unusual noises, smells, changes in performance, etc. 

  • Stick with one facility, cultivate a good relationship, and allow the shop to maintain complete records on your vehicle.

  
When You Take Your Vehicle In

  • Write down your exact mileage when you arrive. 

  • Go over your list of problems with the service advisor. 

  • Be sure the work order/estimate that is created covers all the issues you have with the vehicle. 

  • Ask questions, be sure you understand what is being proposed as work to be done and steps to be taken. 

  • Don't force the service advisor into an on-the-spot diagnosis, in most cases diagnosis time will be needed before an accurate estimate of final costs can be given.

  
Before You Leave Your Vehicle

  • Be sure the Work Order lists all the work you want performed and the maximum costs that you will incur. 

  • Stay in touch, inform the shop of a valid phone number to reach you during the day. By law, no work can be performed without your express consent. 

  • Clarify the policy on guarantees and payment. 

  • Sign the work order/estimate and take a copy with you.

  
When You Pick Up Your Car

  • Review what was done, have the Service Advisor go over each item on the Invoice and explain exactly what was done, and parts used. 

  • Get a copy of all inspections done. 

  • Do not pay for the work until you are satisfied with the explanations given. 

  • Resolve problems immediately.

  
Following Your Visit

  • If you are happy with how you were treated, let the shop know! 

  • Tell others about your experience. Good shops depend on referrals. 

  • Resolve problems, don't rush off to another shop. Discuss the problem with the manager or owner - 95% of all problems are due to faulty communication. Good businesses understand the value of your business and will go out of their way to resolve a problem. Should that fail, use the channels available to you for third party resolution such as AAA, or the Better Business Bureau. 

  • Keep all your vehicle repair paperwork in a file. It's a method of staying on top of your vehicle's needs, and an excellent tool when you sell the vehicle.

Kelly Jarvis